We ship to Canada and the US!
In Canada we ship via Canada Post and all rates are calculated at time of checkout and are based on the weight and shipping type selected! We also offer local delivery for $5.99 to addresses within the L3V postal area.
For customer in the United States we ship via USPS. All rates are calculated at time of checkout and are based on the weight and shipping type selected! You are responsible for any duties or taxes that need to be paid.
We’re just starting out and there is only 2 of us working here! But we promise to process your orders within 2 business days.
Note: We cannot be responsible for incorrect mailing addresses. If an order must be-reshipped due to an incorrectly-entered address, you will be required to pay for the shipping at standard rates.
Need to return or exchange an item?
If you are not completely satisfied with your purchase or the item is received in a damaged state, simply contact us within 7 days of receipt.
To be eligible for a return or exchange;
- Returned or exchanged items should be unused and with tags attached.
- If the item was received damaged or is defective; pictures and a description of the damage needs to be reported to firstname.lastname@example.org within the 7 days. Please ensure you quote the invoice/order # so we can easily review your order.
- If the item was received damaged, is defective, or incorrectly issued we will pay for the shipping to return the item.
- We will issue a refund upon receipt and inspection of the item, excluding the original delivery charge and restocking fee.
- Alternatively, if preferred, we will exchange the item and pay the shipping back to you after we receive and inspect the original ordered item(s).
- There is a 10% restocking fee that will apply to any items that are returned or exchanged; except if the item(s) were received damaged, incorrectly issued, or have a defect.
- You will be responsible for the cost of returning the item(s) to us; except if the items were received damaged, incorrectly issued, or have a defect.
- No returns or exchanges are allowed on personal items such as earrings, hair accessories, swimsuits, or undergarments.
- Clearance items are final sale.
- Kitty Canuck reserves the right to change the return and exchange policy at any time, and each case will be reviewed on a case by case basis.